Customer Bill of Rights

Putting the Customer First

Every single person that travels with Signature Transportation is the most important person on the planet to us at that given point in time. Our goal is to ensure that every single safety initiative is looked after from A to Z leaving nothing to chance.

Duty of Care

All drivers are properly screened, licensed, and trained, which includes the following:

  • Criminal background and security check by a certified agent or equivalent
  • Pre-hire drug testing and random testing program, when required by USDOT
  • Driver training program that includes driver duties, customer service, safety and defensive driving skills
  • Certified medical examination, as required by local, state and federal regulations
  • Proper supervision, retraining and discipline when appropriate

All vehicles are properly licensed, safe, and commercially insured, which includes the following:

  • Commercial insurance with liability coverage, as required by local, state and federal regulations
  • Motor vehicle inspections, as required by local, state and federal regulations
  • Proper licensing permits

All passengers of our ground transportation vehicles are entitled to the following and have the right to ask the driver to provide:

  1. Proof of proper commercial-for-hire licensing and certifications as governed by local, state and federal regulations
  2. A safe and courteous driver that obeys all traffic laws with proof of commercial vehicle insurance
  3. Assurance that the vehicle being driven has undergone regular inspections, and is certified safe and mechanically sound
  4. A fully-vetted and trained driver that has undergone official criminal background checks and pre-hire drug testing
  5. Ready access to the transportation service provider, via email, telephone or in-person, of the ground transportation service to voice any concerns or complaints that arise before, during and after the ride
  6. A quoted fare for your trip and a final charge that matches that agreed-upon amount (except in cases of changes in trip itinerary or duration)
  7. Air conditioning or heat on request
  8. Access to fully functioning seat belts

What You Can Expect From Signature

  • All-inclusive Rates, Including Taxes, Fuel, And Gratuity
  • Instant Email Confirmation With Reservation
  • Alerts With Chauffeur Name And Cell Phone Number as Trip Nears
  • Highly Trained And Experienced Team Members
  • GPS Tracking In All Vehicles
  • Vehicle Location Technology to Track Your Upcoming Ride
  • Flight Tracking For Prompt Airport Transfers
  • Ready To Go Technology for Those Passengers That Need to Stop at Baggage Claim
  • Rate My Ride Technology So Each Passenger Can Rate Their Experience
  • Custom, Branded Booking Sites For Events Of Any Size And Occasion


 With a Global Footprint

Whether you’re traveling around the country or abroad, Signature Transportation Services has you covered through our trusted network of affiliates.