Frequently Asked Questions

1. Who is Signature Transportation?

Signature is a ground transportation and logistics company. We don’t just simply transport people from point to point, Signature strives to provide an exceptional customer experience from the very start of your journey through completion. It is our mission to provide the best possible travel experience to our customers the first time – and every time.

2. What car services does Signature provide in Nashville?

We provide planning, logistics and ground transportation management services for individuals, groups and events nationwide.

3. Why should you choose Signature Transportation?

Signature is a full-service ground transportation and logistics company. No matter the size of your group or the city your travels take you to, you can count on Signature to deliver the perfect solution to address your needs. We will work with you to develop a relationship built on communication and trust, and we stay agile, open and flexible in order to not only meet, but exceed your expectations.

4. What type of vehicles does Signature offer?

We offer various different vehicle types, ranging in size from a sedan to a coach bus. We will work with you to find the right vehicle to fit your transportation needs.

5. Can I cancel or change a reservation through the Signature site?

Yes. The Signature website is linked to our full-service online booking portal that provides you with complete control of your reservation. You can also access your trip history as well as receipts through this portal.

6. What is Signature’s car service cancellation policy?

Airport transfer reservations require a 4-hour notice from your scheduled pick-up time. Hourly services require a 48-hour notice to cancel a reservation. You can review our Cancellation Policy for more detailed information.

7. Is my personal information secure?

Yes. The information we collect during the registration or booking process is stored on our secure servers utilizing state-of-the-art security. In addition, all credit card transactions are processed using Level-3 security protocols which offer the highest levels of security in the credit card processing industry.

8. I forgot my Login Id or Password. What do I do?

If you’ve forgotten your User ID, please call one of our customer service representatives at 888.688.6543. If you’ve forgotten your Password, you can request a new one online.

9. Do you track flights at Nashville International Airport (BNA)?

Yes. Signature utilizes a computerized flight tracking system. Should your flight be late or early, we will adjust our schedule to coordinate with your flight time.

10. What forms of payment do you accept?

Signature accepts all major credit cards, either over the phone or via our website. Signature also offers billing accounts.

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