Frequently Asked Questions

Welcome to our Frequently Asked Questions section. Here, we answer your most common questions. For more details, feel free to contact us.

1. Who is Signature Transportation?

Signature is a ground transportation and logistics company. We don’t just simply transport people from point to point, Signature strives to provide an exceptional customer experience from the very start of your journey through completion. It is our mission to provide the best possible travel experience to our customers the first time – and every time.

2. What car services does Signature provide in Nashville?

We provide planning, logistics and ground transportation management services for individuals, groups and events nationwide.

3. Why should you choose Signature Transportation?

Signature is a full-service ground transportation and logistics company. No matter the size of your group or the city your travels take you to, you can count on Signature to deliver the perfect solution to address your needs. We will work with you to develop a relationship built on communication and trust, and we stay agile, open and flexible in order to not only meet, but exceed your expectations.

4. What type of vehicles does Signature offer?

We offer various different vehicle types, ranging in size from a sedan to a coach bus. We will work with you to find the right vehicle to fit your transportation needs.

5. Can I cancel or change a reservation through the Signature site?

Yes. The Signature website is linked to our full-service online booking portal that provides you with complete control of your reservation. You can also access your trip history as well as receipts through this portal.

6. What is Signature’s car service cancellation policy?

Airport transfer reservations require a 4-hour notice from your scheduled pick-up time. Hourly services require a 48-hour notice to cancel a reservation. You can review our Cancellation Policy for more detailed information.

7. Is my personal information secure?

Yes. The information we collect during the registration or booking process is stored on our secure servers utilizing state-of-the-art security. In addition, all credit card transactions are processed using Level-3 security protocols which offer the highest levels of security in the credit card processing industry.

8. I forgot my Login Id or Password. What do I do?

If you’ve forgotten your User ID, please call one of our customer service representatives at 888.688.6543. If you’ve forgotten your Password, you can request a new one online.

9. Do you track flights at Nashville International Airport (BNA)?

Yes. Signature utilizes a computerized flight tracking system. Should your flight be late or early, we will adjust our schedule to coordinate with your flight time.

10. What forms of payment do you accept?

Signature accepts all major credit cards, either over the phone or via our website. Signature also offers billing accounts.

11. How much notice do you need to book a reservation?

Reservations can often be booked on demand. However, larger vehicles and certain pick-up locations may need more notice. To ensure quality service, book your transportation as soon as your plans are set. The more notice we get, the better we can serve you.

12. What is your cancellation policy?

Cancellation policies vary by vehicle and service type. Sedans and SUVs for transfers require a 2-hour cancellation. For hourly services in Sedans and SUVs, we need 24-hour notice. Sprinters require a 7-day notice. ADA Vans, Mini Coaches, and larger vehicles need a 30-day notice. Details are in the Terms and Conditions on your trip confirmation.

13. How do I get a receipt?

Receipts are emailed to the booking email at the end of your trip. You can also request a receipt on our website. Log in to your Signature customer account via our website or app. If you need help, email receipts@nashvillelimo.com or call 615-244-5466.

14. Why is the amount charged different from the amount I was quoted?

We pre-authorize 30% more than your quoted amount to cover any additional fees. Possible extra charges are listed on your trip confirmation. Common fees include extra stops, additional wait times, and overtime.

15. Where will I be met at the airport?

For meet and greet service, your Chauffeur will meet you at baggage claim with a sign showing the name given at booking. Without meet and greet service, go to the airport's designated "Limo Lane" area for pick-up.

16. What if my flight is delayed?

We track all flights with live dispatch agents. If you provide flight details at booking, we will adjust for your actual arrival time.

17. Are pets allowed inside the vehicles?

Yes, pets are allowed. Crated pets travel for free, but non-crated pets incur an additional fee, as detailed in your booking terms and conditions.

18. How can I contact my chauffeur?

Thirty minutes before pick-up, the contact number provided at booking will receive a text message. If you have trouble reaching your chauffeur, contact our 24-hour dispatch team for assistance.

19. What kind of training do your chauffeurs go through?

Our chauffeurs undergo extensive training, including safety training, customer service training, FMCSA guidelines, ride-along programs, and ongoing education and reviews.

20. I want to make changes to my booking. What should I do?

Log in to your customer account on our website or app to make changes. If unable to do so, contact info@nashvillelimo.com  or call 615-244-5466 if your change is within 24 hours of your trip.

21. Is there any charge for an additional stop?

Yes, there is a fee for additional stops if you haven't booked hourly services. All fees are detailed in the terms and conditions emailed at the time of booking.

22. Is there a fee for waiting periods?

Yes, there is a fee if the wait time exceeds our grace period. All fees are outlined in the terms and conditions emailed at the time of booking.

23. When do I get charged for my service?

All limo services are charged before your trip so they can be dispatched.

For any other questions, please contact us:
Phone: (615) 244-5466
Email: info@nashvillelimo.com

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